Customer Care

One of the chief attractions of the on-demand/software-as-a-service (SaaS) delivery model is its innate customer-centricity. With no costly hardware and software investments holding them back, customers come first in the on-demand world as they can quickly change vendors whenever they choose. As an on-demand pioneer and leader, Xactly thoroughly understands this dynamic, and we have built our company around an unswerving commitment to delivering immediate and sustained strategic value combined with the highest levels of customer care.

Customer Testimonial: Hear how Xactly customer Cablevision can now make strategic changes to compensation using Xactly Incent.

view video

The Customer Rules

A focus on customer success is woven into the very fabric of Xactly’s culture, and is pervasive throughout every department. A clear-cut set of customer rules guides the company’s practices and behavior—starting with “The customer rules, period.” These rules are not just lip service or a nicety in the on-demand world. They are an imperative.

See how the customer rules our world

Exemplary Customer Care

Xactly is dedicated to providing the very best programs to ensure customer success and make certain that customers and their users are not only satisfied, but loyal. We call our customer success program Xfactor™. Born out of the Xactly corporate culture, Xfactor delivers Xtreme™ Commitment, Xtra™ Care, and Xtraordinary Rewards™, all three aimed at maximizing the value of our customers’ Xactly investments.

See how Xactly listens and delivers