Xfactor Customer Success Program

Xactly’s customer success program, Xfactor™, is built on our 10 Customer Rules, and delivers a suite of industry-leading programs aimed at maximizing the value of our clients’ investment in Xactly’s solutions.

Xactly Customer Rules

At Xactly, we all strive to live by the following rules as we extend the on-demand delivery model into the sales performance management arena.

The customer rules, period.
Be a “partner” not a “vendor.”
Listen, listen and then listen some more to what the customer is saying.
Understand how the customer defines success.
Measure the customer’s achievements not only by traditional business metrics but also by their opinion of how Xactly is doing as a vendor.
Set realistic expectations with the customer early on and often—with the goal of meeting or exceeding expectations.
Stay connected and communicate with customers on a regular basis.
Appreciate the customer and demonstrate that appreciation regularly.
Always do right by the customer.
Involve customers in future product planning.

Xtreme Commitment™ to Listening

Two-way communications channel. An ongoing open dialogue is at the heart of Xactly’s commitment to customers. Just as Xactly solutions provide visibility into sales performance, we offer customers visibility into our strategic vision and on-demand product roadmap, and actively solicit feedback to further focus and strengthen our product direction.

Xtra Care™ for Customer Enablement

Customer go-live. Xactly offers responsive support during the critical go-live period of a customer’s implementation. Xactly experts walk the customer through the first few live runs, help fine-tune the implementation process, and ensure that customers have the sufficient knowledge and resources to go forward successfully.

Informative webinars. Xactly regularly delivers free webinars on sales performance management topics ranging from general to detailed. Drawing from the knowledge of industry notables and Xactly experts, these webinars provide insights and best practices to help customers make the most of their sales compensation management, CRM and related solutions.

Xtraordinary Rewards™ for Partnership and Appreciation

Raise your voice. With the Xactly Quid Pro Quo Program, customers can gain early access to future Xactly solutions by documenting their success with Xactly through our marketing programs and participating in a product roadmap session to help define or validate new Xactly features and functions.