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 Xactly Corporation Teams with RightNow to Deliver Integrated On-Demand Sales, Service and Compensation Management Solutions SAN JOSE, Calif. - January 29, 2007 - Xactly Corporation, (www.xactlycorp.com), the leader in automated on-demand sales compensation management, today announced an alliance partnership that the company is working with RightNow Technologies to help businesses maximize sales and service staff effectiveness. Through the combination of RightNow's service, sales, and marketing solutions and Xactly's sales compensation management solutions, customers can drive significant sales performance and service staff effectiveness. Ensuring a superior customer experience is critical in today's competitive marketplace. RightNow's next-generation CRM solutions help organizations improve the customer experience and drive revenue. Motivating sales and service staff is a critical component to any customer experience strategy; focused and well compensated sales representatives are more likely to provide the high touch experience customers expect. "Xactly Incent™ is an excellent complement to RightNow's offerings," said Steve DeMarco, Xactly vice president of business development. "By teaming with RightNow, Xactly will be able to provide clients with on-demand sales, services and compensation management solutions. Empowering sales and services personnel with real-time visibility into their sales compensation and performance will help organizations better align sales teams to deliver a world-class customer experience and maximize revenue growth." The combination of Xactly Incent's rules-based, services-oriented architecture, and RightNow's solutions can help clients in such diverse industries as high technology, telecom, travel and hospitality, public sector, education and financial services to quickly build compensation plans that are specific to their organizations. For example, RightNow Service customers will be able to design variable compensation plans for service or call center employees based on the key performance indicators that mean the most to their business success such as response time, call volume, new versus completed cases, call resolution or average handling time. "Today's customers have unprecedented choice and control," said Scott Creightnon, vice president of alliances for RightNow. "Superior customer experiences are the only definitive way to retain and expand relationships with customers. Compensating and motivating sales and service staff is a step in delivering these types of stellar interactions." Xactly is the first and only company completely focused on delivering a 100% on-demand sales compensation management solution. It also is the first and only company to deliver a true multi-tenant solution in a SAS 70 Type II certified environment. This single-minded approach enables Xactly to minimize hardware and software infrastructure costs - savings that are then passed on to customers - and accelerate the process by which it delivers new features and functionality. Prior to the advent of Xactly Incent, companies had to rely on spreadsheets to manage sales compensation or alternative enterprise solutions which were simply too expensive, time consuming and difficult to implement for all but the largest companies. Xactly Incent's on-demand approach has resulted in companies for the first time being able to realize the power and benefits of an enterprise sales compensation application at a fraction of the cost and avoid all the headaches associated with enterprise applications - lengthy and expensive implementations, large up-front software license and maintenance fees, costly hardware and complex upgrades.About Xactly Corporation # # # ©2007 Xactly Corporation. All rights reserved. Xactly, "Incent right. Sell more.," Xactly Incentive Estimator, Xactly Document Management and Xactly Incent are trademarks or registered trademarks of Xactly Corporation. RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market, Inc. Media Contacts: Dan Rampe |
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