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 RightNow Implements Xactly Incent to Motivate Sales through Innovative Compensation Management On-Demand Customer Relationship Management Leader Leverages Xactly Incent and Xactly Modeling to Better Align Compensation Programs to Business Goals SAN JOSE, Calif.—July 25, 2007—Xactly Corporation, (www.xactlycorp.com), the market leader in on-demand sales performance management, today announced that RightNow Technologies has successfully implemented Xactly Incent™ as its sales compensation management solution worldwide. The new on-demand solution is enabling RightNow to model, create, deploy and manage more sophisticated and strategic compensation plans for its sales team and drive more effective sales behaviors. “As a fast-growing company, we had a compelling need for a scalable, automated compensation management solution that would let us implement more complex and ultimately more profitable compensation programs,” said Kim Scurry, RightNow director of sales operations. “Right from the start, Xactly was a strong preference, with its on-demand model, flexibility and powerful user interface. We’re doing things now that we just couldn’t do with our spreadsheet-driven system, like providing sale representatives with real-time visibility into their compensation status and introducing plan components that motivate them more directly and strategically.” Continued Scurry, “We’ve also implemented the Xactly Modeling™ module, which we’re using to help create our 2008 compensation plan. We like the fact that it allows us to ‘dry run’ plan scenarios and evaluate their impact, free of risk.” RightNow went “live” with Xactly Incent in March 2007 to manage compensation for its sales professionals around the world. The solution has enabled the company to automate the management of its complex compensation program from end to end, ensure the accuracy of its commission calculations and quickly implement plan changes. In addition to streamlining and strengthening the compensation management process, Xactly Incent provides RightNow’s sales representatives and managers with enhanced visibility to help drive sales performance. Representatives are now able to gauge for themselves—in real time—their progress toward meeting their goals, and can visualize exactly how they are being compensated. Managers, meanwhile, have timely Web-based visibility into individual sales representative and team performance, without having to wait for spreadsheet reports. RightNow also intends to leverage the integrated document management capabilities of Xactly Incent to automate Sarbanes-Oxley certification letter distribution and sign-offs, to help streamline and support the company’s compliance efforts. “Xactly Incent goes far beyond just helping companies automate their sales compensation process,” said Karen Steele, Xactly vice president of marketing. “With Xactly Incent, RightNow can get more creative with its incentive compensation plans to drive more strategic sales behaviors and results for the business. Leading companies recognize that the right incentive programs—delivered via an affordable, powerful and flexible on-demand delivery model—can motivate and positively impact sales behaviors and help companies maximize profits. Paying correctly and consistently helps align sales and finance, while fostering a positive relationship between the two organizations.” About RightNow Technologies About Xactly Corporation # # # © 2007 Xactly Corporation. All rights reserved. Xactly, “Incent right. Sell more.,” Xactly Incent, and Xactly Modeling are trademarks or registered trademarks of Xactly Corporation. All other trademarks are the property of their respective owners. Media Contacts: Dan Rampe Kristin Reeves
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