What is Xactly Rewards for Force.com?
Xactly Rewards is the new on-demand, non-cash incentive solution from Xactly Corporation. The solution enables companies to motivate and drive behavior across teams to maximize business performance. Xactly Rewards supports both traditional sales channels as well as the often overlooked organizations such as marketing, service, support and call center teams.
Where is Xactly Rewards hosted?
Xactly Rewards is built entirely on salesforce.com’s Force.com platform. All aspects of the application and service are hosted on Force.com, leveraging the powerful and reliable service from salesforce.com.
Do I need to be a Salesforce user to use Xactly Rewards?
Yes. The Force.com platform requires that a user must have at least one license for Salesforce to subscribe to services on Force.com.
Why is Xactly Rewards for Force.com a unique incentive application offering?
Xactly Rewards enables companies to align non-cash reward programs and contests directly to the business processes defined within their CRM implementation, providing a closed-loop view into business performance. While traditional incentives are geared toward workforce performance and are not integrated with CRM business processes, they also typically support fixed prize incentives and gift cards. Xactly Rewards points can be redeemed at any time via the web, with recipients able to choose from millions of merchandise items from the world’s top brands, travel and leisure options, adventure packages, and tickets to entertainment and sporting events.
What kinds of incentive programs can I run with Xactly Rewards?
There are three types of non-cash incentive programs that can be quickly and easily set up to drive business performance. Contests can be formed for specific achievements. Programs can be designed with one or more rules to align teams with the CRM process. And companies can assign points manually outside of a program or contest. See the ‘Sample Non-Cash Incentives Programs’.
How do I redeem Xactly Rewards points?
Xactly Rewards points are redeemed on the web by choosing from millions of merchandise items from the world’s top brands, travel and leisure options, adventure packages, tickets to entertainment and sporting events, and more.
What hardware or software is required to use Xactly Rewards?
Xactly Rewards is a fully multi-tenant SaaS solution, and as such requires no hardware from the customer. All that is required is a standard browser such as Internet Explorer or Mozilla Firefox and a license for Salesforce.
Which partners are working with Xactly to promote Xactly Rewards?
Xactly has partnered with Astadia, a leading salesforce.com implementation partner to provide customization, incentive program design and custom reporting.
How does my company get Xactly Rewards?
A company’s salesforce.com administrator can quickly download the application package for Xactly Rewards from the AppExchange to get started.
How long will it take for my company to get up and running on Xactly Rewards?
Typical download and installation from the AppExchange site takes only 15 to 30 minutes—then the Xactly Rewards application is ready to use.
Will you offer customers a trial use period?
Xactly Rewards is live on AppExchange on August 18, 2008. Until December 1, 2008, Xactly Rewards is free for all customers to download and use with their teams. All that is required is the purchase of Xactly Rewards points to fund your incentive programs.
What do Xactly Rewards points cost and what is included?
Each Xactly Rewards point costs US$1. U.S. sales tax and shipping and handling fees are included in the sell-through price of the catalog.
How do I purchase points to use with my Xactly Rewards programs?
Points are purchased directly through the application, using PayPal.
Is Xactly Rewards a stand-alone application?
Yes. No other Xactly applications or services are required to use Xactly Rewards.
Are Xactly Rewards points refundable?
No. Once purchased, Xactly Rewards points are owned by the company and are non-refundable.
What types of reports do I get with Xactly Rewards?
Xactly Rewards is complete with out-of-the-box reports for participants, managers and the Salesforce CRM administrator. Reports include details for all earned, approved and redeemed Xactly Rewards points.
How are shipping costs handled?
Shipping costs are included in the catalog price associated with each item.
How is sales tax managed?
U.S. sales tax is included in the catalog price associated with each selection.
What about refunds on items or services redeemed through the Xactly Rewards catalog?
Terms and conditions for merchandise, travel, tickets and adventure packages are available in the application.
Do you support international use for global teams?
Support for local EMEA country catalog support will be available in Q4 of 2008.
Where do I go to sign up?
Xactly Rewards is available through the Salesforce AppExchange. By downloading and/or using Xactly Rewards you agree to be bound by the terms and conditions set forth in the Xactly Rewards Subscription Agreement.
How do I contact support?
For Xactly Rewards support, contact: support@xactlycorp.com
For support related to redeemed points through the catalog, contact: 1.877.325.2030
