Customer Support

We understand how important access to a knowledgeable technical support team can be. With two different support packages, Xactly enables you to choose the service level you need.

Free standard support is available to all Xactly Incent subscribers. Additional support is offered with the Xactly Xtra™ program.

	Standard	Xactly Xtra™
Request Volume	Unlimited	Unlimited
Phone Support	12/5 6am to 6pm PST	24/7
24 X 7 Online Support	Yes	Yes
Response Time	1 Business Day	4 Business Hours

Access Xactly's world-class customer support organization staffed by industry experts and a knowledgeable technical support team.

Tel: 1.888.ASK.XACTLY
Email: support@xactlycorp.com

Accessing Xactly Incent Training and Support

If you are already an Xactly customer, access to training and support is available if you login to Xactly Incent using your username and password and click the Help and Support link in the upper right-hand corner of the screen. If you are unable to log in to Xactly Incent, please contact the Xactly Incent Administrator at your company