Category: Sales Motivation

When Motivation Fuels Customer Annoyance at 30,000 Feet


Anyone that leads a company strives to better motivate their employees, but a less frequently discussed topic is that there is such a thing as too much motivation. When your employees are so driven by the promise of a bonus that they disregard their duty to keep customers happy—your incentive plan has backfired.

Recently, an executive shared a story with us about an incentive gone wrong. While on an Alaska Air flight from San Francisco…

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5 Critical Ways to Tap into Your Team’s Psychology & Inspire Performance


Motivators are like fingerprints – everybody has a different set. This can be a daunting realization for most managers, that everyone want’s something unique to them, and trying to take this into account while crafting a compensation strategy is downright dizzying. But because motivation is a science, we can get closer than ever to pinpointing the motivational desires of each employee. Why is this? Because while no two people have the same set of…

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The Five Most Common Motivational Myths

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Take a minute to think of your favorite manager. What was it about his or her management style that left such a positive memory? Was she a good communicator, a mentor figure in your early career, or did he know just what to say to motivate you? Whatever it was, that personality and people management style left a lasting impression.

For many, a bad manager is just as memorable, if not more memorable, than a…

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