Wins Stevie Award for Strong Commitment to Customer Success
SAN JOSE, Calif. – June 30, 2014 – Validating that it continues to deliver on its mission of delivering customer excellence, Xactly, a leading provider of cloud based incentive solutions, today announced it is a winner in the Stevie American Business Awards for Customer Service Department of the Year.
Customers are at the forefront of Xactly’s core values: Customer Focus, Accountability, Respect and Excellence. “We have Xactly Premium Support; the individuals we have supporting us are highly engaged and respond immediately,” said Rodahl Leong-Lyons, vice president of Americas sales, Hyatt. “We feel like Premium Support is the smartest thing we have ever done." Xactly is centered on achieving total customer success and is committed to helping customers have an exceptional user experience. The customer support team showcases these values daily by partnering with customers to help them unleash the full potential of their investment in Xactly’s solutions. The team is proud to deliver exceptional response times and enable customers to swiftly adopt new features that empower them to create top performers within their organizations.
Last year Xactly implemented a number of new programs within the customer support team to ensure a united commitment to delivering the best possible service across the broader company.
“We take customer success and their satisfaction very seriously at Xactly, and we’re proud to see that this steadfast commitment is being noticed by our customers and the industry alike,” said Bernie Kassar, SVP, Customer Success and Support, Xactly Corporation. “It’s an honor to be recognized by the Stevie Awards for our continuous dedication to our customers.”
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With Xactly, companies unleash the motivational power of their incentive compensation. Our cloud-based, secure solutions help customers take control of their incentive processes and inspire performance.
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