The Challenge

Epiq Systems is a leading global provider of technology-enabled solutions for electronic discovery, bankruptcy, and class action administration. The company prides itself on helping its clients, including law firms and corporate legal departments, to leverage innovative technology and services to achieve successful outcomes. However, an antiquated approach to managing sales compensation on more than 60 spreadsheets was stifling the company’s ability to ensure the same level of success when it came to motivating and accurately paying its large global sales team.

The Solution

Epiq needed to automate its compensation initiatives to eliminate complexity and errors, while restoring trust in its compensation numbers. After a competitive review, Epiq chose Xactly Incent™ due to the solution’s strong reputation in the market, ability to handle complex compensation structures, and world-class user interface. After modeling and testing their new compensation structure in Incent, Epiq was able to quickly move into production. Today, all of Epiq’s compensation plans are centrally managed from one automated system, giving the company a single, accurate source of truth for all of their compensation data.

The Results

Xactly has been a unifying force across Epiq’s Sales, Finance, HR, and Legal departments. Sales reps now have complete visibility into their plans and performance and can drill into their deals and payments from their computer or mobile device anytime, anywhere. For Finance, the system has restored confidence in the numbers, and improved the incentive planning process through better reporting and analytics. Xactly enables HR and Legal teams to route compensation plans, which are then automatically sent and signed for approval. This creates a clear audit trail, eliminating countless hours tracking emails. Epiq plans to use Xactly Insights™, to further benchmark and adjust their compensation initiatives against industry best practices. As a result of automating their compensations processes, Epiq's leadership team can now focus on the strategic initiatives they need to inspire the performance of their growing sales team.