How do I request a refund for an Unleashed pass? 

Update: We are working to issue automatic refunds for all registrants. 

Given the uncertainty of these times, we appreciate your understanding in the event of a delay in returned payment. All refunds for online registrations will be issued from Cvent, our registration partner. 

If you are an Xactly customer who purchased passes through a contract, please reach out to your account representative.

Will Xactly refund my hotel and/or airfare cost?

Xactly is not liable for any transportation or accommodation costs in the event of registration cancellation. Please make those arrangements directly with the airline and/or hotel. 

Can I transfer my pass to next year’s conference?

Yes, you may. Please reach out to with your confirmation information and we will transfer your registration once we open registration for the 2021 conference.

How do I cancel my hotel reservation with the Venetian?

You will need to contact the Venetian/Palazzo directly for refunds on hotel reservations. Their phone numbers are as follows: Venetian, 702-414-1000 and Palazzo, 702-607-7777

What is the cost of Xactly Unleashed Virtual Summit? 

There is no cost to attend Xactly Unleashed Virtual Summit! You can register for the event here