How do I request a refund for an Unleashed pass? 

Update: We are working to issue automatic refunds for all registrants. 

Given the uncertainty of these times, we appreciate your understanding in the event of a delay in returned payment. All refunds for online registrations will be issued from Cvent, our registration partner. 

If you are an Xactly customer who purchased passes through a contract, please reach out to your account representative.

Will Xactly refund my hotel and/or airfare cost?

Xactly is not liable for any transportation or accommodation costs in the event of registration cancellation. Please make those arrangements directly with the airline and/or hotel. 

Can I transfer my pass to next year’s conference?

Yes, you may. Please reach out to unleashed@xactlyevents.com with your confirmation information and we will transfer your registration once we open registration for the 2021 conference.

How do I cancel my hotel reservation with the Venetian?

You will need to contact the Venetian/Palazzo directly for refunds on hotel reservations. Their phone numbers are as follows: Venetian, 702-414-1000 and Palazzo, 702-607-7777

What is the cost of Xactly Unleashed Virtual Summit? 

There is no cost to attend Xactly Unleashed Virtual Summit! You can register for the event here