Xactly and ServiceNow

Optimize Sales Performance: A Powerful Partnership Between Xactly and ServiceNow

The Xactly and ServiceNow partnership connects the revenue lifecycle to the performance layer. ServiceNow powers how revenue teams work. Xactly fuels how they perform. Now, you have the ability to drive seller behavior that actually influences actions and outcomes while the deal is still live.

Complete the revenue lifecycle. Drive performance at the point of action.

Compensation at the point of action

As reps build and adjust quotes in ServiceNow CRM, they can ask compensation questions in plain language and see in real time what the deal means for their commission and quota. Incentives shape the decision.

Two platforms, one motion

Connect two of the most important investments in your tech stack. The system where your sellers work and the system that tracks and pays for performance, working as one to drive revenue outcomes.

Stop recording performance. Start influencing it.

Two integrated platforms designed to move you from a system of record to a system of action, delivering insight, action, and optimization in real time.

Real-time incentive compensation data inside ServiceNow CRM

Your compensation plan is designed to influence what a seller does next. But for years, compensation software could only report on what they had already done. That gap costs you performance, and the price you pay is only quantifiable after the quarter closes.

The Xactly and ServiceNow partnership solves this by integrating the intelligence that drives your sellers’ performance with the CRM they use every day. We’re moving compensation from a system of record to a system of action. Now, your sellers see their quota and commission data live, exactly when they’re working the deal, ensuring your compensation strategy actually shapes the outcome.

Changing the way your go-to-market teams, and the people who support them, work:

Sales Executives

The strategy you set reaches the field when it matters. Shift direction, and the quota and comp logic that drives seller behavior reaches your teams within the system they already work in. You gain more time to steer the plan, less time wondering if it's landing.

Sales Management

Earlier signals, so you can turn insight into action. Attainment risk and pipeline insight surface in-quarter, with recommendations on how to proceed. You get something concrete to coach against instead of a quarter-end post-mortem.

Sellers

See what a change to a deal means for you, while you're working it. As you build the deal, your commission and quota impact are right there, so you make the right call in the moment instead of waiting months for a statement.

RevOps and Comp

One process, not two systems to reconcile. ServiceNow CRM activity and Xactly's performance logic feed each other, so you move from recording comp after the fact to orchestrating what sellers do next.

Finance

A connected view of revenue and expense. Linking bookings in ServiceNow CRM with commission data in Xactly supports a faster close and cleaner ASC 606 and audit compliance.

IT and Platform Teams

A bigger platform play, not another point system to integrate. Xactly and ServiceNow work agent-to-agent through the Model Context Protocol (MCP) layer, so the two run as one experience, with agent actions governed through ServiceNow's AI Control Tower.