Customer Support

Everything we do is about achieving total customer success. We are committed to delivering products and services that make our customers thrive.

customer support

Contacting Support:

Contact Xactly Global Customer Support by submitting a case through the Community Portal or by calling our Hotline Number

United States

United Kingdom

Belgium

Nederlands

Switzerland

New Zealand

Australia

Levels of Support

Support at the Level You Need

Customer focus is at the forefront of Xactly’s core values. That means our relationship with you continues long after the sales contract is signed. We’re a true partner that works with you to help achieve your strategic goals.

We have Xactly Premium [PLUS] Support™; the individuals we have supporting us are highly engaged and respond immediately. We feel like Premium [PLUS] Support is the smartest thing we have ever done.

Rodahl Leong-Lyons
,
VP Sales – The Americas
Hyatt Hotels
Hyatt

We'll let the numbers do the talking

Whether it is 24/7 coverage or augmenting your staff with our expertise - it is your choice. 

15
B
Customer Transactions per Month
95.9
%
Customer Support Satisfaction
99.97
%
Actual SLA Uptime
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