Verifiable AI performance designed to evolve with you.

Artificial intelligence represents the biggest shift in how work gets done in a generation, but at Xactly, we aren't interested in AI that just makes noise. We’re interested in reliable AI that performs. Built on 21+ years of real revenue data, our AI serves as an extension of your expertise, not a replacement for it. We handle the complex orchestration and accelerate execution, leaving you firmly in the driver’s seat. Every AI capability we deploy puts human judgment first, shows its work, and is grounded in verifiable proof rather than mere predictions. Whether an agent acts autonomously on your behalf or surfaces an insight for your approval, our platform is designed to follow your lead.

Because AI is a rapidly evolving frontier, our approach is designed to evolve with it. As technology, regulations, and environmental understandings shift, so will our approach. These principles represent our baseline commitments today, and our promise to grow responsibly alongside our customers.

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Our AI Guiding Principles

The Standards Behind Our Work and Our Platform.

Six principles guide every AI decision we make in our products, with our partners, and inside our own walls. They're our trust foundation.

Our Core Values

Human-Led, AI-Powered

You're in the driver's seat.

Always.AI at Xactly is designed to accelerate execution, transforming how you work. While our platform automates complex orchestration behind the scenes, you remain the ultimate strategist. Whether an agent acts autonomously on your behalf or surfaces an insight for your approval, our AI is built to follow your lead.

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Radical Explainability

We show our work.

A result you can't explain is a result you can't trust. Every AI output, whether in Xactly's platform or in a business decision, comes with the logic behind it; it’s traceable, auditable, and clear. No black boxes. If AI drove a recommendation, you'll see why.

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Proof Over Predictions

Fueled by 21+ years of data.

Xactly's AI is fueled by an unmatched proprietary dataset of incentive pay and performance benchmarks in the industry, built from 21+ years of real outcomes across hundreds of enterprise companies. We don't predict from thin air. We prove from evidence.

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Governed from the ground up.

Governed from the ground up.

Enterprise AI without governance is a liability. That’s why our platform treats an AI agent just like a human user: every action it takes is fully captured, auditable, and explainable through role-based controls. Internally, we mirror this rigor with strict acceptable-use policies and mandatory data privacy training for all employees. Because true governance extends beyond data security, we also apply this standard to our environmental footprint. We believe in innovation without reckless consumption, continuously evaluating our AI operations and strategically partnering with infrastructure providers who share our commitment to sustainability.

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Transparency & Trust

No surprises. Ever.

We tell you what our AI can do, what it can't do, and where its limits are—and we're just as transparent with our own teams. For your reps, that means comp statements they can actually understand. For your leaders, that means insights they can act on with confidence. And for Xactlians, that means absolute clarity on which AI tools we use, why we use them, and how they factor into our work. Trust is built in, not bolted on.

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Equity by Design

AI that fights bias — not perpetuates it.

With an unmatched 21+ years of pay and performance data, we've seen what compensation bias looks like, and we've built to counter it. We hold ourselves to this standard first. Xactly's AI surfaces pay equity gaps, flags structural bias in comp plan design, and helps organizations, including our own, build compensation programs that are fair by design.

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Putting AI into Practice: Empowering Our Workforce

Xactly's commitment to responsible AI starts from within. Every Xactlian has access to AI tools and the training to use them with purpose, guided by our C.A.R.E. values. Adopting AI doesn't change who we are. It amplifies how we deliver on our commitments.

How C.A.R.E. Guides Our AI

For Our Customers

AI Built Into the Revenue Platform. Not Bolted On.

Many AI solutions act as generic assistants or disconnected tools siloed to a single task. Xactly Intelligence is different; it's built into the platform and fueled by unmatched  21+ years of pay and performance data, with explainability and human control baked into every layer. Here's where you'll see it.

A Fleet of Agents built to orchestrate, not just answer.

Xactly's Fleet of AI Agents doesn't wait for questions. It proactively monitors compensation plan performance, flags anomalies before payroll runs, surfaces deal risk, and recommends quota adjustments, all with a human approving every action.

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Configure agents for your unique business use cases. .

Intelligence Studio lets your team and partners configure custom AI agents on top of Xactly's business logic without writing code. Tailor workflows to your GTM model, territory structure, or compensation complexity all within your existing ecosystem. Your rules. Your agents. Our infrastructure.

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Insights that show their work.

Every AI Insight from Xactly comes with the underlying data that generated it. Sales leaders see what's driving forecasted quota attainment and the factors impacting that AI-generated number. Finance sees where compensation spend is trending, and why. Rad

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Wherever you are in your AI journey, we'll meet you there.

Some organizations are just beginning to explore AI. Others are already deploying agents at scale. Xactly supports customers at every stage, from automated workflows to fully autonomous orchestration, with a clear path forward and a team that partners with you to advance your capabilities.

Measure Your AI Readiness

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AI You Can Trust. Revenue You Can Count On.

See how Xactly's Intelligent Revenue Platform puts these principles into practice across every product, every workflow, and every team.