Xactly, a leading intelligent revenue software provider, helped a growing company focused on contact center solutions solve its significant forecasting challenges. By implementing Xactly's pipeline and sales forecasting solution, Xactly Forecast, the company achieved a remarkable return on investment and witnessed remarkable improvements. Read on to learn how.
The Challenge
The company’s revenue and employee headcount nearly tripled within the last year. This rapid growth posed serious challenges to its forecasting process, including a lack of visibility and insights into sales data for stakeholders, leading to inefficiencies in tracking, analyzing, and managing transactions.
The Solution
After implementing Xactly Forecast, the Sales team had a consolidated lens into their pipeline, broken down by rep and team, enabling more intelligence into which deals have momentum and a quick path to identifying where deals were stuck. This visibility gave revenue leaders decisions backed by data — a much better alternative to digging through spreadsheets and call notes when assessing the health of each deal.
Xactly Forecast offers the following key benefits:
- Focused visibility: Real-time views into sales pipeline data enabling a faster identification of deal health and improved deal performance.
- Performance insights: Unified pipeline data, with flexible reporting, allowed the company to surface insights faster than their previous processes and make more informed decisions while identifying areas for improvement.
- Transparency and motivation: Created a culture of transparency and data integrity.
Results and ROI
Following the implementation of Xactly Forecast, the company observed the following results:
- 100% increase in total contract value
- 13% increase in wins quarter over quarter
- Sales pipeline accuracy improved by 87%, giving them the ability to target better
- Shortened its sales cycle to under two months