The people at Xactly, to be honest — whether it’s my CSM, my TAM, or anyone I interact with — are incredibly nice and easy to work with. Of course, the product is great too, but it’s the people who make the product truly exceptional. When you have a great experience alongside a great product, it really enhances everything. That’s what I love about our partnership with Xactly. In fact, I consider my CSM and TAM to be an extension of my team.
To have a partner that helps ensure consistency, supports us in meeting audit controls, and delivers a high level of accuracy has been a game-changer. With Xactly, it's so much better than when we were using individual calculators or getting random Excel files where someone would say, “This is the number I got,” and I’d be thinking, “Where in the world did that come from?” Now, I can access everything directly in Xactly.
I love everyone at Xactly — our whole team, our Customer Success team, our TAM, even our sales reps. Everyone keeps us fully informed and makes sure everything is working. It just works really well.
If you’re still doing work on Excel or homegrown, I would highly encourage you to look at an automated system. Not only will you have better reporting and analytics to understand where you are spending your money, but it will definitely help with the work-life-balance. Compensation is pretty complicated. You have people coming, you have people going, you’ve got quotas changing, people getting promoted…you need to have a system of record to manage all that. If you are doing it homegrown or you are doing it [by] managing it manually, it is going to get to the point where the scalability is not there.
Utilize that online 'Xactly Community' page. There is so much content and so many resources there. A lot of it is really easy to use from a self-service standpoint.
