ServiceMax Fuels Performance of Fast-Growing Global Sales Team With Xactly

Anytime, Anywhere Mobile Access Aligns Incentives to Promote Strategic Selling
Jul 01, 2014
2 min read

SAN JOSE, Calif.  July 1, 2014 – Xactly, a leading provider of cloud based incentive solutions, today announced that ServiceMax is using Xactrely Incent Express to power its fast-growing, mobile sales team. ServiceMax is leading a new era of field service management. ServiceMax has grown its global community of customers to

more than 300 companies, which include Coca-Cola Enterprises, Tyco and Kodak Alaris. With Xactly, ServiceMax is able to provide its sales team with anytime access to the information they need to sell better, while also boosting financial precision and trust in the numbers.

“Xactly has given me greater visibility into my deals, because I can access information in real-time from my mobile device. I’m now selling more strategically because I’m more confident that the numbers will always be accurate,” said Matt Hodges, mid-market account executive, ServiceMax.

Sales representatives can now access their commission information anytime, anywhere from one easy-to-use dashboard on their preferred mobile device. Fully integrated with Salesforce CRM, Xactly also provides sales representatives the ability to drill into all transactions and payments, and use estimation features to maximize deal potential. From a finance perspective, automating sales compensation has allowed ServiceMax to virtually eliminate errors, reduce disputes, create a strong audit trail and cut commission processing down from several weeks to just a few days.

“It’s one thing to grow. It’s another thing to create the best sales team in the industry. As we quickly expand, I know we can accelerate that growth and power our increasingly mobile sales team around the globe with Xactly,” said Bob Kruzner, director, sales operations, ServiceMax.

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About ServiceMax

There are more than five million field service technicians in the United States alone tasked with keeping our world running, yet today there is no standard technology for managing the way companies empower them to truly delight their customers in the field. ServiceMax is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Coca-Cola Enterprises, Kodak Alaris and Tyco, and small companies including McKinley Equipment and VideoJet. Based in Pleasanton, California, they are a company of innovators, thinkers, and doers who care passionately about changing the world of field service. To learn more, please visit


About Xactly Corporation

With Xactly, companies unleash the motivational power of their incentive compensation. Our cloud-based, secure solutions help customers take control of their incentive processes and inspire performance.

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Xactly Corporation. All rights reserved. Xactly, Xactly Incent, Xactly Express and “Inspire performance.” are trademarks or registered trademarks of Xactly Corporation.


Kristin Reeves

Blanc & Otus Public Relations

Tel: 415-856-5145