Xactly Services & Support


At Xactly, customers are our focus and because of that, our Services & Support teams are committed to helping you have an exceptional user experience. From implementation and training to support and success, you will have experts by your side to ensure lasting success.


Professional Services

A true partner from start to success.

Xactly Professional Services brings unparalleled industry expertise and proven methodology to each customer project. With a success rate over 98%, we will work with you to maximize the business value of your Xactly products through integration, configuration, and implementation, and get you up and running with our best in class incentive compensation solution.


“Working with Xactly has been a true partnership. The people we have worked with on the Xactly team, from kick-off through support, have been fantastic. Xactly has worked with us to create a fluent system which we fully understand and have confidence in.”

– Alexis Nazario, Sales Operations and Incentive Compensation

Training and Education

Guiding your learning and advancement.

Get the most value out of your Xactly investment by taking advantage of Xactly’s Training and Education Services. Classes from introductory on-boarding to advanced analytics are offered in a variety of formats including e-learning, classroom instruction, and on-site trainings. Plus, with access to certification courses for different products and modules you can enjoy continued learning and success.




Customer Success

We’ve got your back.

As your Xactly champion, your Customer Success representative understands your business needs better than anyone. They will work with your team to ensure adoption so that you can harness the true power of your Xactly solution.


“Whenever questions have come up, the support team has been very responsive and helpful. I have rarely had such a smooth implementation with other vendors.”

monkey-logo_22– Dharti Patel, Global Revenue & International Controller

Customer Support

Always on your side.

Whether you have a question or need assistance with a product our world class, global support team is always available to help. Continually rated as one of the top Support organizations in SaaS, Xactly Support maintains a 95.9% customer satisfaction rating.

In addition, we know security and reliability is critical to our customers. Using Xactly Incent Trust, you can find real-time updates on system performance, including privacy and security information for the Incent Suite.