The Value of Being a Customer-Centric Organization

Blog
Feb, 03 2020
2 min read
Everything we do is about achieving total customer success. Learn what we mean when we say our relationship with you continues long after the sales contract is signed.

As Chief Customer Officer, I am responsible for assuring that our customers are engaged and happy.  We want these enterprises to be confident that they have entered into a lasting partnership, and that we will effectively guide them through their Sales Performance Management journey

We make it our top priority to deliver the very best customer experience possible—and that continues long after the contract is signed. Our world-class customer journey includes robust service, support and partner programs – each with its own dedicated team of certified professionals to make the implementation of Sales Performance Management as successful as possible.

What does it take to earn consistently high customer satisfaction year after year? 

For the last decade and a half, our founder and CEO Chris Cabrera has driven success at Xactly with a key focus on our core values of C.A.R.E (Customer Focus, Accountability, Respect, and Excellence). The values are infused into everything we do as a company as is an inherent part of the culture. 

From the earliest days at Xactly, customers have been at the forefront of everything we do. Every employee in the company is committed to improving customer engagement and increasing their happiness. 
 

Don’t Just Take My Word For it


Xactly is the definition of a true partnership. When we need to discuss strategy and long term goals, they’re right there with us. As we have grown, Xactly has helped scale so that we can easily manage our growing sales team and revenue." -Stephen Andrews, Director, Sales Incentives at Manheim, Cox Automotive.

Companies face greater pressure to set themselves apart from the pack. It doesn’t matter if you have 20 employees or twenty thousand—the customer experience has to be your number one priority. 

And this directly correlates to why our employees are so critical to ensuring favorable outcomes. Gallup reports in “The State of the American Workplacethat employees who are engaged are more likely to improve customer relationships, with a resulting 20% increase in sales. That’s why building a positive, vibrant internal culture is not only the right thing to do, but vital for success. 

Xactly has been recognized 17 times in our 15 years as being a “Great Place to Work”and that is in large part because our employees are committed to our customersthis gives us a greater sense of purpose.
 

Talking the Talk & Walking the Walk

Our ultimate goal is to make sure our customers have a seamless experience when it comes to the implementation and optimization of their plans. From integration and training, to support and success, we make sure our customers have readily-available experts by their side to ensure their lasting success with our solutions. We think that’s why we have a high customer and employee satisfaction ratings year over year.

Gartner is about to issue the new 2020 Gartner Magic Quadrant report. If you’re interested in learning how Xactly rates in customer service, and how SPM can help your organization, reserve your free copy now.

Author
bernie
Bernard Kassar
,
Chief Customer Officer

Bernie Kassar is responsible for Xactly’s global customer experience, including customer loyalty, service, and relationships, in addition to driving a customer-centric experience throughout the company.