What is a core value, and why does it matter? Core values are the guiding principles that organizations are based on. Most companies have them, but not every company lives by them. When Satish Palvai and I co-founded Xactly in 2005, we didn't want to throw together a group of words we liked the sound of that no one would ever remember.
We wanted each of the values to be meaningful, drive the performance we knew we could achieve, and contribute to the vibrant culture we were building. That's why Xactly's C.A.R.E Week, which culminates today in the Global Day of Giving, is so important to me.
Since Monday, Xactly's offices across the globe—from San Jose and Denver to Canada, Europe, and India—have been participating in both internal team building and volunteering events that celebrate our culture and commitment to each other and the areas we work and live in.
As I mentioned, the company has long made these values an integral part of company culture, and devoting an entire week to putting them into action amplifies the reach and impact of our values globally.
Monday: Customer Focus
I consider this value to mean that we aren't just another vendor, but instead that with each new customer, we work hard to become a trusted partner. On the first day of C.A.R.E Week, offices around the globe emphasized Customer Focus with kick-off meetings and videos from executives sharing what customer focus means to them, in addition to a Customer Appreciation Happy Hour.
Accountability means that it's critically important to do what you say you are going to do for the company. Are you a reliable partner to your customers and co-workers alike? Internally, day two of C.A.R.E Week meant getting together to sign our banner and pledge to our core values. Executives as well as individual contributors participated in this activity and further emphasized the non-hierarchical values of Xactly. This means that we can count on you, and each other.
Being accountable at any level is critical to our success. When you're accountable, you build trust. When all employees trust each other, this creates the kind of exceptional performance that we strive for, and achieve at Xactly.
While consideration and courtesy are important qualities for employees that work at Xactly to have, it's everyone's job to reinforce that discrimination will not be tolerated—in setting compensation, hiring, promoting, rewarding talent, and any situation in-between.
That is what respect is all about. It's not only what is expected, but demanded, at Xactly. We respect our co-workers regardless of race, background, or sexual orientation and work hard to create a work environment that is equitable to all.
Being excellent means doing your best work at Xactly, being your best, and always striving to go beyond the status quo. When we aim for excellence in everything we do, the results speak for themselves. Any company can say they have a great culture, great products, great people…but the proof is always in the performance.
Xactly has maintained a six-year average revenue retention rate of 100+ percent, has won 18 best place to work awards, and has given countless hours to charitable endeavors. Thursday's activities included a lunch and learn about our products for employees so that every member of our team knows the excellent work that our Engineers and Product Managers do every day to ensure we have the industry's leading Sales Performance Platform.
Friday: Global Day of Giving
Today is the last day of C.A.R.E Week—Xactly's Global Day of Giving. This is the culmination of a very important week for us, where, in honor of C.A.R.E, we give back to the communities where we live and work. To date, XactlyOne has raised more than $160,000 and donated more than 4,000 volunteer hours.
Today, we are participating in volunteer activities supporting more than 25 local nonprofits. In San Jose, we are participating in a Backpack Drive, in Denver we are working at the Food Bank of the Rockies, in India we are paying a visit to the Home of the Terminally Ill to provide necessities and company to cancer patients. In London, we are spending the day at Hackney City Farm.
Last year more than 300 employees volunteered in a variety of events, and we raised over $11,000. We hope to beat last year's fundraising in 2019.
I’m incredibly proud of every employee at this company for participating in our week-long celebration to unite employees and customers to unleash human potential in our communities across the globe. Thank you for your participation!