Xactly Names Bernie Kassar as its First Chief Customer Officer

Company Continues to Demonstrate Unwavering Commitment to Customer Experience
May 04, 2016
2 min read

San Jose, Calif. — May 4, 2016  Xactly (NYSE: XTLY), a leading provider of cloud-based incentive solutions, has appointed Bernie Kassar as its first Chief Customer Officer (CCO). The move further signifies Xactly’s dedication to delivering an unmatched customer experience.

As CCO, Kassar will be solely focused on ensuring the long-term success of one of Xactly’s most critical assets, its customers. This includes managing customer loyalty, service and relationships and for driving a customer-centric experience throughout the company.

“Customer focus is the first tenant of Xactly’s core values, and a commitment to creating lasting partnerships with our users is at the heart of everything we do. This approach has been critical to our success and we felt it was vital to ensure that the interests of our customers are being represented at the highest levels within the company. Appointing Bernie to this role further reaffirms the importance we put on our customer experience, and I can’t think of anyone better to lead us on this continued course of customer excellence,” said Evan Ellis, president and COO of Xactly.

Xactly has been widely recognized in the industry for its commitment to a stellar customer experience. The company was positioned as a leader in the 2016 Gartner SPM Magic Quadrant report and had the highest rating in the CRM Magazine Market Leader Awards. Xactly also remains one of the highest rated compensation management solutions on the Salesforce AppExchange, with hundreds of happy customer reviews.

“The future of our industry goes beyond technology; providing customers the best solutions, education, intelligence and partnership they need to use compensation as a strategic driver for business success is a must,” said Bernie Kassar, Chief Customer Officer of Xactly. “Transformation will require us to continually reinvent how we engage and serve our customers throughout their entire lifecycle. Xactly has always put customers first and I look forward to continuing that focus as we define and deliver on our next era of customer success.”

Xactly’s upcoming user event, CompCloud, will be taking place May 18-20 in San Francisco. The entire event is geared to help customers gain the intelligence they need to optimize their compensation programs for maximum impact. Throughout the event, customers will have the opportunity to learn from Xactly leaders, industry experts and peers from Fortune 500 companies, to the leaders in banking, retail, the cloud and more. Register here and learn about the next wave of incentive compensation.

Additional Resources

About Xactly

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: To incentivize employees and align their behaviors with company goals. Our products allow organizations to make more strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values are key to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

©2016 Xactly Corporation. All rights reserved. Xactly, the Xactly logo, and “Inspire Performance” are registered trademarks or trademarks of Xactly Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners.


Kristin Reeves

Blanc & Otus for Xactly

Tel: 415-856-5145

Email: kristin.reeves@blancandotus.com