Clairmail Banks on Better Sales Performance with Xactly

Mobile Banking and Payments Solutions Leader Eliminates Errors and Enhances Sales Rep Effectiveness by Automating Sales Compensation with Xactly Express
Feb 14, 2012
4 min read

SAN JOSE, Calif. – February 14, 2012 – Xactly Corporation, the leader in on-demand sales compensation and sales performance management (SPM), today announced that Clairmail, the leader in mobile banking and payments solutions, is using Xactly Express to help manage and motivate its fast-growing sales team.

Founded in 2004, Clairmail has quickly become a mobile banking leader and the vendor of choice for one-third of the top 50 banks in North America. As mobile banking continued to gain momentum, Clairmail extended its sales team into Europe and South America. With its global and domestic expansion, the company quickly realized it needed to leave its manual compensation process behind. The spreadsheet-based system Clairmail used to track commissions was time-intensive, error-prone and offered reps limited visibility into their performance.

To meet the dynamic needs of its growing sales team, Clairmail standardized on cloud-based Xactly Express to automate compensation processes and provide sales reps real-time access into their goals and quota attainment. Xactly Express is used in conjunction with the company’s existing Salesforce CRM system.

“As a small business growing at breakneck speed, we faced the classic challenge of scaling our business, while maintaining the highest levels of professionalism and service,” said Sean Mulvihill, vice president, sales and marketing operations at Clairmail. “We needed a future proof solution to better manage our sales compensation that would be manageable and effective today – but scale with us in the future. Xactly Express was easy to implement and train our staff on, and we saw benefits almost immediately. We saw our CFO, controller and VP of sales get 25-35 percent of their time back in the first comp cycle. That more than paid for the offering, and we have been seeing the value ever since.”

With an easy-to-navigate dashboard and estimator tools, Xactly Express helps Clarimail’s sales reps stay motivated and on track. By keeping them up to date on their compensation and potential earnings on any opportunity, Xactly Express essentially serves as the team’s motivational scoreboard. Similarly, the customized dashboards allow company leaders to watch sales trends in real-time, enabling them to respond quickly to changes, rather than wait for quarterly reports. The flexibility of Xactly Express has transformed how Clairmail manages receivables, so that sales reps are not only compensated by how much business they book, but also by how quickly they bring cash in the front door. It has also nearly eliminated disputes between sales and finance and added credibility to the company’s compensation initiatives.

“Xactly provides all of our stakeholders with up-to-the-minute intelligence on the performance of direct and channel sales, ensuring that compensation plans are mapping to overall business objectives,” added Mulvihill. “With Xactly’s universal scoreboard monitoring and measuring our global sales team’s performance, our team is motivated to improve sales, increase revenues and pad their pockets with hard-earned commissions. We are also able to take all the information in the system and use it to better understand what has worked and what hasn’t – allowing us to plan compensation more strategically and use it to drive profits.”

Xactly Express is the industry’s first self-service sales compensation management software designed specifically for SMBs. With a guided, intuitive workflow, Xactly Express enables users with little to no compensation administration experience to rapidly create sales commission plans, calculate commissions, and export payments to payroll, all from a single, easy-to-use solution. Delivered in the cloud using the platform, Xactly Express can be up and running in a matter of hours, with no additional hardware or professional services investments.


Additional Resources

  • Tweet this: To compensate reps more strategically, @Clairmail uses @XactlyCorp Express #salescomp

About Clairmail, Inc.

Clairmail is the leading provider of mobile banking and payment solutions. The company provides an enterprise-wide technology platform and family of solutions designed to help financial institutions deliver mobile capabilities to their customers across all lines of business. Clairmail partners with the largest global financial institutions, including one-third of the top 50 North American banks, to deliver innovative solutions via the mobile channel that improve customer acquisition and retention, reduce costs and generate new revenue opportunities. Founded in 2004, Clairmail is headquartered in San Rafael, CA and London. For more information call +1 (415) 526-7000 (US); +44 (0) 203 170 8305 (UK) or

About Xactly Corporation

Xactly Corporation is the market leader in on-demand sales compensation and sales performance management. The company’s suite of solutions enables sales and finance executives to design, implement, manage, audit and optimize sales commission management programs easily and affordably. Xactly’s sales compensation management offerings automate the process of aggregating data from disparate systems into a secure, hosted repository and enable companies to leverage this business data, which is the lifeblood of sales performance management. Xactly helps companies improve operational performance, optimize sales effectiveness, proactively manage risk and compliance and maximize profits. The Xactly family of products is used by sales and finance executives, compensation analysts, sales operations and sales professionals across a variety of industries, ranging from SMBs to large enterprises. For more information, visit or call 1-866-GO-XACTLY (469-2285).

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Joan Levy

Blanc & Otus Public Relations

Tel: 415-856-5110