Frequently Asked Questions
Xactly Unleashed Virtual 2021 FAQ
What are the different pass types for this year’s conference?
Attendees have four options to attend this year’s summit. Our Standard Pass gives attendees access to everything Unleashed Virtual has to offer—from keynotes to hands-on breakout sessions and access to our networking hub. We are also offering a Lite Pass at no cost, which grants access to the mainstage keynotes on day one only. If you’d like to take advantage of Xactly University courses, you can sign up for either the Premium or Platinum Pass. The Premium Pass gets you everything the Standard Pass offers plus 1 Xactly University course. The Platinum Pass is the same, but offers access to all four Xactly University courses.
Can I upgrade my pass?
You may upgrade your pass by reaching out to the event team at firstname.lastname@example.org.
What are my payment options for Xactly Unleashed Virtual?
You may pay by credit card during the registration process. We are not offering invoices for passes this year due to the low pass price.
What is the refund policy?
You may cancel within 48 hours for a full refund. After 48 hours, you will be refunded at 50% of the pass cost if cancellation is received by 11:59 pm on April 30, 2021. Passes will not be refunded if cancellation is received after that time.
You may transfer your registration to another person by following the steps in the “manage registration” link in your confirmation email.
For any passes purchased after May 12th, no refunds will be given.
How do I build my schedule for breakout sessions?
Once the agenda is live, you will be able to favorite sessions and add them to your personal agenda. Simply head to the agenda page, log in, and start starring sessions or add them to your calendar directly from the agenda page.
What is the Community Portal and how do I access it?
The Community Portal is your one-stop shop to network with other attendees. You’ll be able to chat with peers and Xactly experts directly in the portal. Access to the Community is not included for Lite Pass holders.
What content will remain available on-demand?
All session content will remain available for on-demand viewing, depending on your pass type. Live elements such as session Q&A and networking features will not be available post-event. On-demand content will be available until 8/31/21.