Customer Support

 

Support at the Level You Need

Customer Focus is at the forefront of Xactly’s core values. As our values statement says, “Everything we do is about achieving total customer success. We are committed to delivering products and services that make our customers thrive.”

That means our relationship with you continues long after the sales contract is signed. We’re a true partner that works with you to help achieve your strategic goals.

Choose from three levels of support:

 

Standard

10 HRS X 5 DAYS

SLA Commitments (1, 4, 6, 8 hrs)

Phone/Electronic Support

Case Submission via Portal

Online Community Access

 

Premium

24/7/365

Direct Access to Tier 2 Resources

Priority SLA based on Severity

Case Management Priority

24/7 Integration Restart

 

Premium Plus

24/7/365

Named Support Resource

Org. & Process Assistance

+ All Premium Support

 

See Their Story

 

Whether it is 24/7 coverage or augmenting your staff with our expertise - it is your choice. 

 

1.5B

Customer Transactions per Month 

 

95.9% 

Customer Support Satisfaction

 

99.97%

Actual SLA Uptime

 

99.7%

SLA Uptime