Customer Focus is at the forefront of Xactly’s core values. As our values statement says, “Everything we do is about achieving total customer success. We are committed to delivering products and services that make our customers thrive.”
That means our relationship with you continues long after the sales contract is signed. We’re a true partner that works with you to help achieve your strategic goals.
10 HRS X 5 DAYS
SLA Commitments (1, 4, 6, 8 hrs)
Phone/Electronic Support
Case Submission via Portal
Online Community Access
24/7/365
Direct Access to Tier 2 Resources
Priority SLA based on Severity
Case Management Priority
24/7 Integration Restart
24/7/365
Named Support Resource
Org. & Process Assistance
+ All Premium Support
Customer Transactions per Month
Customer Support Satisfaction
Actual SLA Uptime
SLA Uptime