Support at the Level You Need
Customer Focus is at the forefront of Xactly’s core values. As our values statement says, “Everything we do is about achieving total customer success. We are committed to delivering products and services that make our customers thrive.”
That means our relationship with you continues long after the sales contract is signed. We’re a true partner that works with you to help achieve your strategic goals.
Choose from three levels of support:
Standard
10 HRS X 5 DAYS
SLA Commitments (1, 4, 6, 8 hrs)
Phone/Electronic Support
Case Submission via Portal
Online Community Access
Premium
24/7/365
Direct Access to Tier 2 Resources
Priority SLA based on Severity
Case Management Priority
24/7 Integration Restart
Premium PLUS
24/7/365
Dedicated Support Resource
Email-to-Case
Integration Process Monitoring
Org. & Process Assistance
+ All Premium Support
Contacting Support:
Contact Xactly Global Customer Support by submitting a case through the Community Portal or by calling our Hotline Number
United States: 1-888-275-9228
Germany: 49-0800-180-0080
United Kingdom: 44-0808-234-1961
Belgium: 32-0800-76527
Netherlands: 31-080-022-8732
Switzerland: 41-0800-837-624
New Zealand: 64-0800-441-958
Australia: 61-1800-895-082
Whether it is 24/7 coverage or augmenting your staff with our expertise - it is your choice.
1.5B
Customer Transactions per Month
95.9%
Customer Support Satisfaction
99.97%
Actual SLA Uptime
99.7%
SLA Uptime