Customer Support

Support at the Level You Need

 

Support at the Level You Need

Customer Focus is at the forefront of Xactly’s core values. As our values statement says, “Everything we do is about achieving total customer success. We are committed to delivering products and services that make our customers thrive.”

That means our relationship with you continues long after the sales contract is signed. We’re a true partner that works with you to help achieve your strategic goals.

 

Choose from three levels of support:

 

Standard

10 HRS X 5 DAYS

SLA Commitments (1, 4, 6, 8 hrs)

Phone/Electronic Support

Case Submission via Portal

Online Community Access

 

Premium

24/7/365

Direct Access to Tier 2 Resources

Priority SLA based on Severity

Case Management Priority

24/7 Integration Restart

 

Premium PLUS

24/7/365

Dedicated Support Resource

Email-to-Case

Integration Process Monitoring

Org. & Process Assistance

+ All Premium Support

 

Contacting Support:

Contact Xactly Global Customer Support by submitting a case through the Community Portal or by calling our Hotline Number

United States: 1-888-275-9228

Germany: 49-0800-180-0080

United Kingdom: 44-0808-234-1961

Belgium: 32-0800-76527

Netherlands: 31-080-022-8732

Switzerland: 41-0800-837-624

New Zealand: 64-0800-441-958

Australia: 61-1800-895-082

 

Whether it is 24/7 coverage or augmenting your staff with our expertise - it is your choice. 

 

1.5B

Customer Transactions per Month 

 

95.9% 

Customer Support Satisfaction

 

99.97%

Actual SLA Uptime

 

99.7%

SLA Uptime

 

 

See Their Story