XACTLY
Customer Support

Responsive. Resourceful. Respectful.

Support at the Level You Need

Customer Focus is at the forefront of Xactly’s core values. As our values statement says, “Everything we do is about achieving total customer success. We are committed to delivering products and services that make our customers thrive.”

That means our relationship with you continues long after the sales contract is signed. We’re a true partner that works with you to help achieve your strategic goals.

Choose from three levels of support:

Standard, Premium, and Premium Plus.

Get the coverage that best suits your business.

  • STANDARD

  • 10 HRS X 5 DAYS

  • Available Medical SpecialtiesSLA Commitments (1, 4, 6, 8 hrs)
  • Investigations and TreatmentsPhone/Electronic Support
  • Medical ConsultationCase Submission via Portal
  • Home VisitsOnline Community Access
  • PREMIUM

  • 24/7/365

  • Available Medical SpecialtiesDirect Access to Tier 2 Resources
  • Investigations and TreatmentsPriority SLA based on Severity
  • Medical ConsultationCase Management Priority
  • Home Visits24/7 Integration Restart
  • Quarterly Case Review with Tier 2
  • + All Standard Support
  • PREMIUM PLUS

  • 24/7/365

  • Available Medical SpecialtiesNamed Support Resource
  • Investigations and TreatmentsOrg. & Process Assistance
  • Medical Consultation+ All Premium Support
  • Home Visits

Whether it is 24/7 coverage or augmenting your staff with our expertise – it is your choice.

1.5B

CUSTOMER TRANSACTIONS PER MONTH

customer-hyatt-logo_white

“We were on spreadsheets. They were 80-95% accurate, 80-95% of the time.”

–Rodahl Leong-Lyons, VP Sales – The Americas, Hyatt Hotels