I have had nothing but the best experience working with the Support team, they have been very responsive to me even when I have tight deadlines to meet. Sourcefire
I always get great support when I open a case. The reps are knowledgeable and take ownership of the issue. This type of support makes Xactly a valued business partner. Ariba
Xactly has revolutionized the way we do compensation... easy to learn, easy to work with, excellent support... and we wouldn't be without it! Carestream
A special word of appreciation for Xactly Support who always go beyond to assist us. TIBCO

Choose from three levels of support: Standard, Premium, and Premium Plus to get the coverage that best suits your business.

Standard (included)

  • SLA Commitments (1, 4, 6, 8 hrs)
  • Phone/Electronic Support
  • Case Submission via Portal
  • Online Community Access


  • Direct Access to Tier 2 Resources
  • Priority SLA based on Severity
  • Case Management Priority
  • 24/7 Integration Restart
  • Quarterly Case Review with Tier 2
  • All Standard Support

Premium Plus

  • Named Support Resource
  • Org. & Process Assistance
  • + All Premium Support
Whether it is 24/7 coverage or augmenting your staff with our expertise - it is your choice.

Customer Transactions per Month1.5B

Customer Support Satisfaction95.9%

Sla Uptime99.7%