XACTLY
Customer Support

Responsive. Resourceful. Respectful.

Support at the Level You Need

Customer Focus is at the forefront of Xactly’s core values. As our values statement says, “Everything we do is about achieving total customer success. We are committed to delivering products and services that make our customers thrive.”

That means our relationship with you continues long after the sales contract is signed. We’re a true partner that works with you to help achieve your strategic goals.

Choose from three levels of support:

Standard, Premium, and Premium Plus.

Get the coverage that best suits your business.

  • STANDARD

  • 10 HRS X 5 DAYS

  • SLA Commitments (1, 4, 6, 8 hrs)
  • Phone/Electronic Support
  • Case Submission via Portal
  • Online Community Access
  • PREMIUM

  • 24/7/365

  • Direct Access to Tier 2 Resources
  • Priority SLA based on Severity
  • Case Management Priority
  • 24/7 Integration Restart
  • PREMIUM PLUS

  • 24/7/365

  • Named Support Resource
  • Org. & Process Assistance
  • + All Premium Support

Whether it is 24/7 coverage or augmenting your staff with our expertise – it is your choice.

1.5B

CUSTOMER TRANSACTIONS PER MONTH

customer-hyatt-logo_white

“We were on spreadsheets. They were 80-95% accurate, 80-95% of the time.”

–Rodahl Leong-Lyons, VP Sales – The Americas, Hyatt Hotels

GUIDES CONTACT US CHAT WITH SALES DEMO