I have had nothing but the best experience working with the Support team, they have been very responsive to me even when I have tight deadlines to meet. Sourcefire
I always get great support when I open a case. The reps are knowledgeable and take ownership of the issue. This type of support makes Xactly a valued business partner. Ariba
Xactly has revolutionized the way we do compensation... easy to learn, easy to work with, excellent support... and we wouldn't be without it! Carestream
A special word of appreciation for Xactly Support who always go beyond to assist us. TIBCO

Choose from three levels of support: Standard, Premium, and Premium Plus to get the coverage that best suits your business.

Standard (included)

  • Case Support
    (Standard Hours)
  • Phone Support
  • Community Access

Premium

  • Unlimited Case Support
    24x7 / 365
  • Exclusive Phone Support
  • Faster Response Times
  • Email to Case Support
  • Community Access
  • xtra-CARE Package

Premium Plus

  • Unlimited Case Support
    24x7 / 365
  • Exclusive Phone Support
  • Email to Case Support
  • Community Access
  • Organization & Process Assistance
  • Premium Support Specialist
  • xtra-CARE Package

Whether it is 24/7 coverage or augmenting your staff with our expertise - it is your choice.

Customer
Transactions per Month>500M

Customer
Support Satisfaction95.9%

Sla Uptime99.7%