Xactly Improves Hyatt’s Visibility and Customer Service

Moving Sales Compensation to a Modern Cloud Solution Allows Hyatt to Create More Effective Commissions Plans that Inspire and Reward Associate Excellence
Aug 12, 2014
2 min read

SAN JOSE, Calif.  August 12, 2014 –Xactly, a leading provider of cloud based incentive solutions, today announced that Hyatt is maximizing its sales compensation initiatives with Xactly Incent. Hyatt is one of the world’s most recognized global hospitality brands, known for a commitment to innovation and making a difference in the livImage removed.es of the people its team touches every day across more than 500 properties. By replacing its legacy compensation management system with Xactly, Hyatt is able to give associates the real-time visibility they need to better serve the unique needs of their diverse customer base.

With 1,700 associates on variable compensation plans, including direct sales, convention and catering personnel, Hyatt wanted to improve its ability to manage sales compensation on its legacy system, which limited plan creativity. With Xactly, Hyatt can easily build, view, measure and repurpose plans that take into account different geographic requirements. Hyatt is currently running 30 compensation plans through Xactly Incent, tracking hundreds of thousands of transactions across departments.

“We tried another compensation system in the past, but it didn’t work for us,” said Rodahl Leong-Lyons, VP of Sales – Americas, Hyatt. “We needed a solution that could get the job done, while instilling trust in the system. We received that and more with Xactly. Today, plan discussions don’t center on ‘what’s impossible’ to calculate, but rather ‘what’s possible’ for our business.”

Associates now have easy access to commissions dashboards, anytime, anywhere, allowing them to better understand how they can modify behaviors to best meet both Hyatt’s and customers’ requirements. With the ability to model plan changes and analyze results, Hyatt management can also mitigate risk while having a clear view into individual and company performance.

“Our team has to deliver great customer service, while hitting their numbers. Incent helps them wrap their head around what number they need to hit, what’s in the pipeline and what they need to do to meet that objective,” added Leong-Lyons.

In addition to delivering transformative technology, Xactly provided Hyatt with a highly engaged and extremely responsive support team that was key in helping the company address and complete the tedious details of their planning process.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. 

Additional Resources

About Xactly Corporation

With Xactly, companies unleash the motivational power of their incentive compensation. Our cloud-based, secure solutions help customers take control of their incentive processes and inspire performance.

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Kristin Reeves

Blanc & Otus Public Relations

Tel: 415-856-5145

Email: kreeves@blancandotus.com