Xactly’s Valentine to Customers: We Heart You!

Leading Technology, Big Data Intelligence, and Customer Accountability Make Xactly the Winning Combination for Incentive Compensation Success
Feb 12, 2016
2 min read

San Jose, Calif. — February 12, 2016 –– Customers continue to choose Xactly (NYSE: XTLY), to achieve more aligned and impactful compensation programs. Today, enterprises of various sizes, geographies, and industries are using Xactly to not only reduce risk and streamline compensation management, but also increase the benefits of their compensation investment. Using Xactly, companies report happier, more motivated sales reps and an improvement in customer satisfaction scores.

“What really sets Xactly apart in the market for me is not only its technical prowess in handling complex compensation structures, but also its innovative vision for incentive compensation and commitment to customer excellence,” said Aaron Hong, Senior Director of Sales at LegalZoom. “Since launching Xactly, we have actually seen an increase in customer satisfaction scores. We believe this has to do with our agents being a lot happier, more motivated, and excited about their performance.”

Xactly is the only sales performance management (SPM) provider to offer customers a unique balance of big-data insights, analytics, and powerful incentive management technology. Combined with Xactly’s strategic services, support, and laser focus on positive experiences, Xactly customers inspire better rep performance, retention and accelerate sales success.

“Customers are at the heart of everything Xactly does and stands for,” said Christopher Cabrera, founder and CEO of Xactly Corporation. “In fact, ‘Customer Focus’ is the first tenet of CARE, our company’s core values. For us that means engaging our customers in true partnership based on shared knowledge, accountability, respect and the continuous drive to create excellence together.”

As evidence, Xactly remains one of the highest rated compensation management solutions on the Salesforce AppExchange, with hundreds of happy customer reviews. The company was also recently noted for having the highest customer satisfaction scores among leading SPM vendors according to Gartner. 

“We want to make sure we are contacting the right customers and understanding the breadth of the relationship,” said Patti Bliss, Senior Vice President, Frost Bank. “The detailed information Xactly provides helps the bankers do that. We’re a relationship company and we like to do business with companies that are similar to us. That’s what Xactly is all about, too. I can’t say enough about the support Xactly has given us. It has been great.”

“There were no competitors that even compared to the offering that Xactly provided us with. We are excited to use Xactly’s solution to simplify the sales model and make it more strategic,” added Matt Bullock, Founder and CEO of eWAY.

In addition to being recognized for its customer centricity, Xactly’s solutions and services have also garnered recognition within the industry, earning the Gold Stevie Award for Sales and Customer Service, a 2015 CRM Market Winner by CRM Magazine (leading in every category), and a Technology Innovation Award for Xactly InsightsTM by Ventana Research; among numerous accolades for its unique company culture and workplace.

Additional Resources

About Xactly Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: To incentivize employees and align their behaviors with company goals. Our products allow organizations to make more strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values are key to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

©2016 Xactly Corporation. All rights reserved. Xactly, the Xactly logo, Xactly Insights and “Inspire Performance” are registered trademarks or trademarks of Xactly Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners.


Kristin Reeves Blanc & Otus Public Relations Tel: 415-856-5145 Email: kristin.reeves@blancandotus.com