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Frequently Asked Questions

How long does it take to setup?
Most companies can build their first plan in less than 5 minutes. SimplyComp also includes an interactive data mapping tool to expedite loading the required data for calculation.
How secure is SimplyComp?
Xactly uses a multi-layer approach to protect customer information and constantly monitors and improves applications, systems, and processes to meet evolving security requirements. Learn more here: https://www.xactlycorp.com/company/xactly-trust
What other systems does it integrate to?
Currently we accept data from any system that can export a CSV or XLSX file. We are currently working on direct integrations to systems like Salesforce.com. If you would like to request a system for integration, please contact us and we'd be happy to review your requirements.
How do I get trained?
Xactly offers a variety of resources to help you be successful. We have a robust knowledge base directly integrated into the product to help you where and when you need it most. We also offer the ability to log support questions from within the application. Additionally, we have a wealth of training videos you can watch at your convenienece. If you require additional help beyond these free resources, we offer services engagements that can be purchased at a reasonable price that will allow you to have one-on-one training/assistance with a SimplyComp expert.
How much does it cost?
SimplyComp is available for a free 30-day trial. Following the trial, companies can pay $35 per user/per month with a one-year commitment, or $45 per user/per month for a month-to-month contract. There are no additional setup or implementation fees required. However, if desired, Xactly's professional services team offers an implementation package.
How do I determine who a user of the system is?
A user is anyone that will be calculated and/or access the system. This typically includes the administrator who will set the system up, the sales representatives who will have payments calculated for them, and management that may need to have access to reports and analytics.
How is SimplyComp different than Incent or Express?
At Xactly we offer a variety of incentive compensation and performance management solutions. We believe that different companies have different needs, and we want to make sure we have the right offering for you. SimplyComp provides an affordable, do-it-yourself (DIY) solution for companies with up to 25 sales reps. Xactly Express is built on the Salesforce platform and is positioned for companies that have between 26 and 100 sales reps. Express requires an additional setup fee to get up and running. Incent is positioned for companies that have 100+ sales reps. Incent requires a formal weeks-long project to get configured, tested, and rolled out.
Do I need IT involvement?
With the look and feel of a spreadsheet, Xactly SimplyComp is a DIY solution that's easy for anyone to use. Delivered as software-as-a-service, SimplyComp doesn't require any IT support. All you need to get started is a web browser and an Internet connection.

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